Troubleshooting & Common Fixes
Step-by-step solutions for upload errors, slow network responses, and resolution queries.
Encountering issues while removing background or upscaling images? Follow our quick diagnostic solutions.
Common Diagnostic Fixes
Issue
Image fails to upload or displays "Unsupported Format"
Possible Cause
The file extension might be corrupted or exceeds the 25MB file size limit.
Recommended Fix
Convert the image to standard PNG or JPG using any basic photo editor or lower the file size below 25MB.
Issue
Processing takes longer than 10 seconds or times out
Possible Cause
Temporary API node congestion or unstable internet connection.
Recommended Fix
Click "Try Again". If using Batch Remover, try uploading in smaller groups of 10 images.
Issue
AI Upscaler takes longer than expected
Possible Cause
High network traffic or large image resolution input.
Recommended Fix
Ensure your file size is under 15MB or try selecting 2x scaling for faster results.
Issue
Cutout edges around fine hair look slightly rough
Possible Cause
Low contrast between subject hair color and background tone.
Recommended Fix
Use a higher resolution source image or upload the photo to the AI Upscaler first before running background removal.
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